Door-to-Door Concierge
One number.
Every detail handled.
From the moment you step out of your residence to the moment you return, a dedicated concierge orchestrates your ground, your air, your stay and everything in between — quietly, completely, 24/7.
What we orchestrate
Six pillars of door-to-door service
Each pillar is staffed by specialists, available on a single private channel reserved exclusively for you.
Chauffeured Ground
Armored sedans, executive SUVs and Sprinter cabins curbside at your residence — and again on the tarmac at arrival. Discreet drivers, vetted routes, no waiting.
Private Terminals & FBO
Direct ramp access through FBOs worldwide. Customs and immigration handled aboard the aircraft where permitted — five-minute door-to-cabin.
Residences & Suites
Pre-arranged check-in, key delivery, stocked refrigerators and preferred-room placement at every flagship hotel, branded residence and private villa.
Dining & Reservations
Last-minute tables at Michelin-tier restaurants, private dining rooms, off-menu chef tastings and in-flight catering aligned to dietary preferences.
Executive Protection
Vetted security details, route advance, threat monitoring and discreet close-protection officers — domestic and international.
Lifestyle & Business
Yacht charter, helicopter transfers, equestrian, art acquisition, family travel and on-site administrative support wherever business takes you.
The journey, end to end
A single thread from your front door to your final destination.
01
Pre-Departure
- Itinerary built around your calendar
- Wardrobe & luggage logistics
- Visa, jet card and documentation desk
- In-flight menu and cabin preferences
02
Door to Tarmac
- Chauffeur arrival window 7 ± 2 min
- Direct ramp drop at private terminal
- Concierge meet & greet with manifest
- Bags transferred plane-side
03
Onboard
- Cabin set to your environment profile
- Connectivity, devices and briefings ready
- Galley stocked to dietary preferences
- Inflight concierge on private channel
04
Arrival & Stay
- Customs cleared aboard where permitted
- Ground transfer waiting plane-side
- Suite pre-checked-in, residence stocked
- Dining, security and lifestyle live 24/7
The Inter Stevans Promise
Every journey begins and ends at your door.
Our white-glove concierge is engineered to eliminate friction at every touchpoint — from the moment you decide to travel until you step back into your home. Four membership tiers, each unlocking a progressively deeper level of personalization, priority and care.
— Elite —
The Elite membership.
For the frequent flyer who demands reliability and comfort.
Guaranteed availability
24-hour notice
Your gateway into the Inter Stevans experience — fixed hourly rates, dedicated support and door-to-door ground coordination on every flight.
Ground Transportation
- ·Chauffeured luxury sedan or SUV from residence to private terminal.
- ·Real-time flight monitoring — driver adapts to schedule shifts.
- ·Return transfer confirmed before outbound departure.
- ·Cabin pre-set to temperature, music and refreshment preferences.
- ·Curbside meet-and-greet at destination with luggage assistance.
Flight Concierge
- ·Light and midsize jet fleet — guaranteed on 24-hour notice.
- ·Fixed hourly rates — no dynamic pricing surprises.
- ·Booking coordinator by phone, email or app, 7 days a week.
- ·Standard menu in-flight catering to dietary preferences.
- ·Cabin pre-stocked with water, snacks and newspapers.
Departure & Arrival
- ·Private FBO terminal access at all major domestic hubs.
- ·Expedited security screening at select terminals.
- ·Baggage handling — curbside to cabin and back.
- ·International customs pre-clearance coordination.
Support & Communication
- ·Dedicated Elite concierge line, 7am–10pm, 7 days a week.
- ·Itinerary confirmation 24 hours in advance.
- ·Trip summary and receipt within 24 hours of return.
- ·Annual flight preference review to optimize your membership.
— Platinum —
The Platinum membership.
For the discerning traveler who expects more at every step.
Guaranteed availability
12-hour notice
Midsize and heavy jet access, premium in-flight amenities, destination services and 24/7 concierge — luxury without compromise, in the air and on the ground.
Premium Ground Transportation
- ·Rolls-Royce, Mercedes S-Class or Cadillac Escalade on file.
- ·Driver dispatched 30 minutes before pick-up as standard.
- ·Multi-stop routing at no charge (home + office).
- ·Pet-friendly arrangements on request.
- ·Newspapers, sparkling water and fresh flowers as standard.
- ·Destination meet-and-greet at baggage claim or FBO exit.
- ·Onward transfer to hotel or venue confirmed in real time.
Flight Concierge
- ·Full midsize and heavy jet fleet access.
- ·Guaranteed availability with 12-hour notice.
- ·Custom catering — dietary, cultural, seasonal menus.
- ·Cabin stocked with preferred spirits, wines and snacks.
- ·Fresh floral arrangements and personalized welcome notes.
- ·Wi-Fi enabled cabins on all heavy jet bookings.
- ·Dedicated flight coordinator per itinerary.
Destination Services
- ·Top-tier hotel reservations coordinated by concierge.
- ·Restaurant reservations at preferred and curated venues.
- ·Local transportation pre-arranged at destination.
- ·Curated destination briefings for international travel.
24/7 Concierge Support
- ·Platinum concierge line — staffed 24 hours, 7 days.
- ·Priority call routing — no hold queues.
- ·Real-time flight tracking and proactive delay updates.
- ·Quarterly travel review with personal flight coordinator.
- ·Birthday & anniversary cabin upgrades where available.
— Black —
The Black membership.
For those who expect more — and receive it without asking.
Guaranteed availability
6-hour notice
Global fleet access, a personal Flight Advisor, VIP experiences and anticipatory service at every step. Black members move through the world differently.
Ultra-Premium Ground
- ·Rolls-Royce Phantom, Bentley Bentayga or armored Escalade.
- ·Driver on-standby 24/7 — 30-minute spontaneous travel.
- ·Multi-vehicle coordination for groups and security details.
- ·Helicopter ground-to-aircraft transfers in select metros.
- ·Tarmac-side vehicle positioning — drive to aircraft steps.
- ·Return vehicle waiting on tarmac upon landing.
- ·Luggage pre-loaded before arrival — zero wait time.
Global Fleet & Flight Concierge
- ·Unlimited access to the full global fleet — light to ultra-long-range.
- ·Guaranteed availability with 6-hour notice.
- ·Personal Flight Advisor — single point of contact.
- ·Bespoke Michelin-star dining by contracted private chefs.
- ·Curated wine and spirits cellar to member preference.
- ·Personalized cabin: workstation, sleep suite or lounge.
- ·Satellite Wi-Fi, entertainment and video conferencing in flight.
- ·Tail number selection where fleet permits.
Global Destination Concierge
- ·Dedicated destination team activated on international booking.
- ·Suite-level reservations at Four Seasons, Aman, Rosewood.
- ·Private villa, yacht and estate sourcing for extended stays.
- ·Private transfers with local host welcome at property.
- ·Curated itineraries: private museums, exclusive dining, sport access.
- ·Medical, legal and translation support in 40+ countries.
Security & Privacy
- ·Discreet travel protocols — full manifest confidentiality.
- ·FBO ground-team pre-clearance coordination.
- ·Armored vehicle options in high-risk destinations.
- ·Identity and travel document protection on all bookings.
VIP Experiences & Lifestyle
- ·VIP Experience Portfolio: F1 paddock, Super Bowl, fashion week.
- ·Priority access to sold-out events, private concerts and openings.
- ·Gift curation and delivery — cabin surprises and milestone gifting.
- ·Preferred arrangements at elite clubs and private societies.
- ·Quarterly strategy session: routes, fleet, cost management.
- ·Immediate escalation to senior leadership for any matter.
— Invite Only —
By invitation alone.
The pinnacle — where no request is too extraordinary.
Guaranteed availability
2-hour guaranteed departure
Not a membership tier — a relationship. Reserved for an ultra-select circle whose lifestyle demands absolute discretion, infinite flexibility and service that anticipates before it is asked.
Bespoke Ground Experience
- ·Permanent dedicated vehicle and driver on retainer — 24/7, any city.
- ·60+ city global ground network with pre-vetted luxury operators.
- ·Helicopter, superyacht tender and water taxi connections.
- ·Motorcade logistics for multi-vehicle, multi-city movements.
- ·Tarmac-to-tarmac airside clearance — vehicle meets aircraft on apron.
- ·Advance route security sweeps in applicable jurisdictions.
Aircraft Ownership & Unlimited Fleet
- ·Access to every aircraft in the global fleet — no restrictions.
- ·Aircraft ownership consulting: acquisition, financing, crewing, maintenance.
- ·Dedicated tail number held exclusively for member use.
- ·Guaranteed departure within 2 hours of request, any time.
- ·Bespoke cabin configuration changes between trips.
- ·Permanent crew briefed on preferences and personal protocols.
- ·Private chef on board for all flights exceeding 2 hours.
- ·Ultra-long-range aircraft with bedroom, shower suite, conference room.
Global Lifestyle Management
- ·Full lifestyle team — travel is one element of a complete suite.
- ·Permanent estate, villa and yacht reservations on your behalf.
- ·Private island access and exclusive resort buyouts arranged.
- ·Global medical advisory — top specialists in any country in hours.
- ·Private art, jewellery and luxury asset acquisition support.
- ·Diplomatic facilitation for heads of state, executives and royalty.
- ·Multilingual lifestyle team fluent in 12+ languages, round the clock.
Legacy Management & Privacy
- ·Absolute itinerary confidentiality — no third-party data sharing, ever.
- ·Encrypted communication for all booking and correspondence.
- ·Estate and travel document management with legal liaison.
- ·Discreet family coordination — children, staff and household.
- ·Crisis management and emergency evacuation planning included.
- ·Annual security and privacy review by dedicated team.
Ultra-Exclusive Experiences
- ·After-hours museum access, royal residences, closed institutions.
- ·Cannes, Davos, Monaco Grand Prix, The Masters — behind the scenes.
- ·Commissioned private concerts, bespoke expeditions and journeys.
- ·Member-only galas, curated retreats and summit dinners.
- ·Member relations director — one person who knows every preference.
- ·Direct line to Inter Stevans founders for any matter.
At a Glance
Tier comparison.
| Service | Elite | Platinum | Black | Invite Only |
|---|---|---|---|---|
| Chauffeured Ground Transfer | ||||
| 24/7 Concierge Line | ||||
| Dedicated Flight Advisor | ||||
| Heavy Jet Access | ||||
| Global Fleet Access | ||||
| Aircraft Ownership Support | ||||
| Tarmac-Side Vehicle | ||||
| Private Chef On Board | On request | |||
| Destination Concierge | ||||
| VIP Experience Portfolio | ||||
| Legacy & Privacy Management | ||||
| Guaranteed Availability | 24 hr | 12 hr | 6 hr | 2 hr |
| Global Lifestyle Management |
Included as standard·Not included at this tier
Standards
The discipline behind the discretion.
Every concierge is dedicated — never pooled. They learn your preferences, your family, your team, your routes. Then they quietly ensure that nothing about your journey ever requires your attention.
Response
< 90 seconds
Coverage
190+ countries
Vetting
Tier-1 cleared
Channel
Private, 24/7
Global Presence
Six offices. Six continents.
Mirroring our destinations, our concierge desks operate from anchor offices on every continent — so a local voice is always within reach of your itinerary.
North America
Maryland
United States
Americas Concierge Desk
+1 (844) 359-4725
24/7 · EST
South America
Rio de Janeiro
Brazil
Latin America Desk
+1 (844) 359-4725
24/7 · BRT
Europe
Monaco
Principality of Monaco
European Concierge Desk
+1 (844) 359-4725
24/7 · CET
Africa
Nairobi
Kenya
Africa & Safari Desk
+1 (844) 359-4725
24/7 · EAT
Asia
Singapore
Singapore
Asia-Pacific Desk
+1 (844) 359-4725
24/7 · SGT
Oceania
Sydney
Australia
Oceania Concierge Desk
+1 (844) 359-4725
24/7 · AEDT