Refunds, Cancellations & Disputes
Cancellations
You can cancel or change a fuel order at any time before the aircraft is fueled. If you cancel before the fuel release is issued to the FBO, there's no charge. If you cancel after the release is issued but before fueling, we'll pass on any cancellation or call-out fee the supplier or FBO charges us, at cost, and show it on the invoice.
Refunds
Fuel is consumed once it is delivered into the aircraft, so delivered fuel can't be returned or refunded. If we have billed more than the signed fuel ticket and your quote support, we'll correct the invoice. If you've already paid, we'll refund the difference to the original payment method or credit your account, whichever you prefer.
Disputes
If you think an invoice is wrong, tell us within 30 days of the invoice date at account@i-sal.com. Include the invoice number and what you think is wrong. We'll compare it against the signed fuel ticket and the written quote and reply within 5 business days. The signed fuel ticket is the record of gallons delivered.